Return & Refund Policy
PlusEmbroidery.com.au is an online business carrying out the sale of blank or embroidered goods. We do not hold stock, all items are ordered in as per your request and as needed, subject to availability, from our industry suppliers.
At any time we do not know what the stock levels are for the 90,000 plus items across our suppliers in any particular style, size or colour and these levels can fluctuate daily. If there are shortages for your order we will contact you as soon as we know or when advised by our suppliers. Backordered items are generally not far away from being restocked and we can either ship when they become available or refund the backordered items from your order.
The descriptions, pictures, sizes and any other product guides on our website are provided by our suppliers/manufacturers.
Returns or exchanges are valid only on items with defective or manufacturing faults.
We do not refund or exchange for incorrect choice or change of mind.
The reason for this is that there are costs involved in returning items to us and to the suppliers. These costs can include the cost of you sending the goods back to us, shipping for us to send them back to the supplier plus any restocking fees they may charge. If you want an exchange, in addition to the above, there is costs of ordering in another garment and then sending that out to you. These are costs incurred that would be passed on to you if we were to offer refunds or exchanges for incorrect choice or change of mind.
In our experience this can end up costing you more than the original order.
Cancelling an order may incur fees. If advised, and we can stop the order process, there will be no fee. If the item has shipped you will be charged the return shipping fees and any restocking fees that we incur.
If ordering garments blank, please check the contents of your order before involving a third party decorator as we are unable to accept any responsible once they have been altered outside of our services.
Our aim is to ensure that you are 100% happy with your purchase.
If there are any problems once you receive delivery, please contact us within 7 days at firstname.lastname@example.org