Privacy Policy
Privacy Policy
PlusEmbroidery respects the privacy of our customers and takes the protection of personal information seriously.
This Privacy Policy explains how we collect, use, store and protect customer information when you use our website, contact us, create an account or place an order.
Information We Collect
We may collect personal information needed to process enquiries, orders, payments, decoration requirements and deliveries.
This may include:
- Name
- Business name
- Email address
- Phone number
- Billing and delivery address
- Order details
- Payment confirmation details
- Artwork, logos or decoration instructions supplied for embroidery or DTF printing
- Website usage information
How We Use Your Information
Customer information is used to provide products, services and support.
We may use your information to:
- Process and fulfil orders
- Contact you about your order
- Confirm artwork, embroidery or DTF printing details
- Arrange shipping and delivery
- Respond to enquiries
- Provide invoices, receipts and order updates
- Assist with repeat orders
- Improve our website and customer service
- Send marketing communications where permitted
Customer Accounts
Creating an account is optional, but it can make ordering and reordering easier.
Customer accounts may store order history, contact details and previous order information to assist with repeat orders, business uniforms and future purchases.
You are responsible for keeping your login details secure.
Artwork, Logos & Decoration Details
When you provide logos, artwork or decoration instructions, we use that information only to review, prepare and produce your order.
This may include embroidery digitising, plot sheets, sample approvals, DTF printing preparation or repeat order matching.
By supplying artwork, you confirm that you have permission to use it for the purpose of your order.
Cookies & Website Use
Our website may use cookies to improve browsing, shopping cart functionality and the overall customer experience.
Cookies are small files stored by your browser. They may help remember items in your shopping cart, recognise returning visitors or improve website performance.
You can adjust cookie settings in your browser. Some website features may not work correctly if cookies are disabled.
Payments
Online payments may be processed through secure third-party payment providers such as PayPal, Stripe or other payment services offered at checkout.
PlusEmbroidery does not store full credit card details on our website.
Payment providers process information according to their own privacy and security policies.
Shipping & Delivery
We may share necessary delivery information with freight and delivery providers so your order can be shipped.
This may include your name, business name, delivery address, phone number and email address where required for tracking or delivery purposes.
For more information, please see our Shipping Information page.
When We Share Information
We do not sell customer personal information.
We may share information only where necessary to operate our business and provide services, including:
- Payment processing
- Shipping and delivery
- Website hosting and ecommerce services
- Customer communication systems
- Legal, accounting or compliance requirements
- Where required or permitted by law
Marketing Communications
We may contact customers with updates, offers or information about our products and services where permitted.
You can unsubscribe from marketing emails using the unsubscribe link in the email.
Even if you unsubscribe from marketing, you may still receive transactional emails relating to orders, payments, delivery, account activity or customer service.
Protecting Your Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Access to customer information is limited to authorised personnel and service providers where required to process orders and provide customer support.
Updating Your Information
Please contact us if your personal information changes or if you need help updating account or order details.
Accurate details help us process orders, contact you about approvals and deliver goods correctly.
Links to Other Websites
Our website may contain links to external websites, including supplier size guides, courier tracking pages or payment providers.
PlusEmbroidery is not responsible for the privacy practices or content of external websites.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business, website or legal requirements.
The current version will be available on this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.
Email: info@plusembroidery.com.au
Helpful pages: