Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about ordering blank garments, custom embroidery, DTF printing, artwork, shipping and production.
Ordering & Products
How long does a blank goods order take?
Once your order is placed and paid, supplier stock is generally received within 3–5 business days. Most blank goods orders arrive within 5–10 business days, depending on location and freight.
For current shipping information, visit our Shipping Information page.
Do you sell individual items?
Yes. We can supply individual items for samples, sizing or small orders.
Do you offer bulk discounts?
Yes. Most products include automatic quantity discounts. We also match genuine volume pricing on identical products.
Do you hold stock?
No. Products are ordered from suppliers as required, allowing access to more than 90,000 styles, colours and sizes.
Embroidery Questions
How long do embroidered orders take?
Most decorated orders dispatch within 10–12 business days, depending on:
- Supplier availability
- Approval process
- Logo complexity
- Production scheduling
For new embroidery logos:
- Plot sheet approval
- Physical embroidered sample approval
- Production
- Dispatch
Repeat customers often move directly into production.
Do you charge setup or digitising fees?
No. Logo digitising and embroidery setup are included at no additional cost.
How does embroidery approval work?
We:
- Digitise your logo
- Send a plot sheet for approval
- Run an embroidered sample
- Send a photo for final approval
- Begin production
Learn more: How to Add Embroidery
How much does embroidery cost?
Embroidery pricing depends on stitch count, which varies according to logo size and complexity.
Simple logos may require around 3,000 stitches, while complex logos can exceed 10,000 stitches.
You only pay for the stitches your logo actually requires.
How do I estimate stitch count?
Email or text your logo and we can estimate stitch count before ordering.
Alternatively, select “Not Sure?” during ordering and we’ll confirm if adjustments are needed.
Is there a minimum embroidery order?
Yes.
You may order fewer than 10 items, however embroidery is charged at a minimum equivalent of 10 decoration units.
Do you decorate different logo positions or sizes?
Yes. We can apply logos in many positions beyond those shown online.
DTF Printing Questions
What is DTF printing?
DTF (Direct to Film) printing produces full-colour designs transferred onto garments.
DTF may be better suited for:
- Detailed logos
- Colour gradients
- Large prints
- Full front/back prints
- Sleeve prints
- Pant leg prints
Learn more: DTF Printing
Is there a minimum DTF order?
Yes.
DTF decoration is charged at a minimum equivalent of 5 decoration units, even for smaller quantities.
Can DTF printing be applied to all garments?
No.
DTF printing cannot be applied to:
- Flame retardant garments
- Polar Fleece
- Materials susceptible to melting
What print locations are available?
Available locations include:
- Chest prints
- Back prints
- Sleeve prints
- Pant leg prints
- Large format decoration
Maximum print size: 30cm x 40cm
Artwork Questions
What artwork formats do you accept?
Embroidery: PNG, JPG, PDF, EPS and AI files.
DTF: Vector artwork preferred including:
- EPS
- AI
- Some SVG or vector PDFs
Low-quality pixelated artwork cannot be used for DTF printing.
Learn more: Artwork Requirements
What is vector artwork?
Vector artwork can be resized without losing quality.
If unsure, send your artwork and we can advise.
Do I need to upload my logo for every product?
No.
Upload once, then adjust quantities to match total garments requiring decoration.
Shipping & Delivery
Do you ship Australia-wide?
Yes. We deliver to all Australian states and territories.
Will I receive tracking?
Yes.
Tracking details are supplied once orders dispatch.
See: Shipping Information
Can urgent orders be completed?
Sometimes.
If your order is urgent, contact us before ordering and we can advise on supplier availability, decoration timing and freight.
Accounts & Reordering
Should I create an account?
Yes.
Accounts allow:
- Order history
- Repeat ordering
- Faster checkout
- Stored details
Businesses are encouraged to create shared company ordering accounts.
Can I reorder decorated items easily?
Yes.
Repeat decorated orders are generally faster because logo details are already stored.
Returns, Refunds & Change of Mind
Do you offer change-of-mind refunds?
No.
Because we do not hold stock on-site, products are ordered specifically for each customer. Returning goods becomes extremely costly due to:
- Shipping items back to PlusEmbroidery
- Shipping items back to suppliers
- Supplier restocking fees
- Shipping replacement items back to customers
In many cases, the cost of returning and re-sending items can exceed the value of the original order.
For this reason, we do not offer refunds or exchanges for change of mind on blank or decorated goods, including embroidered and DTF printed items.
Some suppliers also only accept returns within very short timeframes, making returns impractical once freight and processing times are considered.
If you are unsure about sizing, colour, garment suitability or decoration options, please contact us before ordering and we will try to assist.
What happens if my item is faulty?
If a product arrives faulty, damaged or there is an issue with decoration or manufacture, please contact us as soon as possible with photos and order details so we can investigate.
We work with suppliers and customers to resolve genuine faults as quickly as possible.
For full details, please see our Return & Refund Policy.
Need More Help?
- Shipping Information
- How to Order
- Decoration Hub
- Custom Embroidery
- DTF Printing
- Artwork Requirements
- Contact Us
Still have questions? Contact us and we’ll help.