Return & Refund Policy
Return & Refund Policy
At PlusEmbroidery, we supply blank garments, custom embroidery and DTF printing across a wide range of workwear, uniforms and apparel.
Because we offer access to more than 90,000 styles, colours and sizes, we do not hold stock on-site. Products are ordered from suppliers specifically as required for customer orders.
Please read this policy carefully before placing an order.
Supplier Ordering & Product Availability
Stock availability across suppliers changes frequently and can vary by style, size and colour.
If an item becomes unavailable or enters backorder after your order is placed, we will contact you as soon as possible to discuss options.
Depending on supplier timing, backordered items may:
- Be shipped once restocked
- Be removed and refunded from your order
- Be replaced with an alternative if suitable
Product descriptions, images, sizing guides and specifications are generally supplied by manufacturers and suppliers.
Change of Mind Returns & Incorrect Choice
Do you offer change-of-mind refunds?
No.
Because products are ordered specifically for customers, returns become extremely costly due to:
- Shipping products back to PlusEmbroidery
- Shipping products back to suppliers
- Supplier restocking fees
- Ordering replacement garments
- Shipping replacement garments to customers
In many cases, these combined costs exceed the original value of the order.
For this reason, we do not offer refunds or exchanges for incorrect choice or change of mind on blank or decorated goods.
This includes:
- Blank garments
- Custom embroidery orders
- DTF printed garments
- Custom decorated products
If you are unsure about:
- Sizing
- Colour
- Garment suitability
- Decoration type
- Artwork
Please contact us before ordering and we will try to assist.
Decorated Goods (Embroidery & DTF Printing)
Decorated garments are customised specifically for customers and generally cannot be refunded or exchanged once production begins.
For embroidery orders, approvals are obtained before production proceeds.
Embroidery approvals may include:
- Plot sheet approval
- Physical embroidered sample approval
- Production scheduling
Once approvals are provided and production begins, decorated items cannot usually be altered or refunded except where faults apply.
Learn more:
Faulty Products or Manufacturing Issues
Returns or exchanges may be available where products contain:
- Manufacturing faults
- Decoration faults
- Incorrect supply
- Defects present on arrival
If an issue occurs, please contact us as soon as possible and provide:
- Order number
- Description of issue
- Photographs where relevant
We work with suppliers and customers to resolve genuine faults as quickly as possible.
Order Cancellations
Cancellation requests may incur charges depending on how far an order has progressed.
Examples:
- If ordering has not started → cancellation may be free
- If supplier ordering has occurred → fees may apply
- If products have shipped → freight and supplier fees may apply
- If decoration has commenced → cancellation may not be possible
Blank Goods Sent to Third-Party Decorators
If ordering blank garments for external decoration, please check all products carefully before involving third-party decorators.
Once garments have been altered outside PlusEmbroidery services, responsibility for faults or issues may be limited.
Need Help Before Ordering?
We encourage customers to contact us before ordering if unsure about sizing, decoration, garment suitability or artwork.
Helpful pages:
Contact Us
If there are any issues after delivery, please contact us within 7 days.
Email: info@plusembroidery.com.au
Our aim is to ensure customers are supported throughout the ordering process and that genuine issues are resolved fairly and promptly.